Privacy Policy

PRIVACY POLICY

Avyukta Mobile Effective Date: 1 January 2024 · Version 1.0 www.avyuktamobile.com

Introduction

Avyukta Mobile ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, share, and safeguard your personal information when you visit our website at www.avyuktamobile.com, purchase our products, or interact with our services.

Please read this policy carefully. By accessing or using our website or services, you confirm that you have read, understood, and agree to the practices described here. If you do not agree, please discontinue use of our services.

This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable data protection principles.

1. Information We Collect

1.1 Personal Information You Provide When you create an account, place an order, or contact us, we collect:

Full name
Email address
Phone number
Billing and shipping address
Date of birth (optional, used for personalised offers)
Account credentials (username and encrypted password)

1.2 Payment Information We accept payments via credit card, debit card, UPI, net banking, and other approved payment methods. All payment transactions are processed exclusively through PCI-DSS-compliant third-party payment gateways. Avyukta Mobile does not receive, store, or process raw payment card details on our servers.

1.3 Device and Usage Information We automatically collect certain technical data when you visit our website, including:

IP address and approximate geographic location
Device type, operating system, and browser type
Pages viewed, links clicked, and time spent on pages
Referring URL and search terms used
Session identifiers and cookie data

1.4 Communications If you contact us by email, phone, or through our website forms, we may retain those communications and the contact details you provide in order to respond to your enquiry and improve our customer service.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process, fulfil, and track your orders and returns
To create and manage your user account
To send order confirmations, shipping updates, and delivery notifications
To respond to customer service enquiries and resolve disputes
To detect, prevent, and investigate fraud, unauthorised access, and other illegal activity
To analyse website usage and improve our website's functionality and user experience
To personalise content and product recommendations
To send promotional offers, newsletters, and marketing communications (only with your explicit consent)
To comply with applicable legal and regulatory obligations

We will never use your personal data for purposes that are incompatible with those stated above without obtaining your prior consent.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

Contractual necessity — to perform a contract with you, such as processing and delivering your order
Consent — for marketing communications and optional data collection; you may withdraw consent at any time
Legal obligation — to comply with applicable Indian laws, tax regulations, and court orders
Legitimate interests — to prevent fraud, secure our services, and improve our products, provided these interests are not overridden by your rights

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share limited and necessary information with trusted service providers who assist us in operating our business, strictly under contractual obligations to protect your data:

Payment processing partners — to securely complete your transactions
Courier and logistics companies — to deliver your orders
Website hosting and cloud infrastructure providers — to operate and maintain our website
Analytics service providers — to help us understand website usage (data is shared in aggregated or anonymised form where possible)
Customer support software providers — to help us manage and respond to your enquiries

All third-party service providers are bound by confidentiality obligations and are prohibited from using your information for any purpose other than providing their contracted services to us.

We may also disclose your information where required by law, court order, or government authority, or to protect the rights, property, or safety of Avyukta Mobile, our customers, or others.

5. Cookies and Tracking Technologies

5.1 What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve your experience over subsequent visits.

5.2 How We Use Cookies We use the following categories of cookies:

Essential cookies — required for core website functionality such as your shopping cart and login session
Performance cookies — collect anonymised data on how visitors use the website to help us improve it
Functional cookies — remember your preferences (e.g., language, location)
Marketing cookies — used to deliver relevant advertisements (only with your consent)

5.3 Managing Cookies You may disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our website and your ability to complete purchases.

6. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure Sockets Layer (SSL / TLS) encryption for all data transmitted between your browser and our website
Encrypted storage of passwords using modern hashing algorithms
Restricted access controls — only authorised personnel can access personal data
Regular security audits and vulnerability assessments
PCI-DSS compliant payment processing

While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to keep your account credentials confidential.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Our standard retention periods are:

Account data — retained for the duration of your account, plus 2 years after account closure
Order and transaction records — retained for 7 years to comply with Indian tax and accounting laws
Marketing opt-in records — retained until you withdraw consent
Customer support communications — retained for 3 years

When personal data is no longer required, it is securely deleted or irreversibly anonymised.

8. Your Rights and Choices

Subject to applicable law, you have the following rights regarding your personal data:

Right to Access — request a copy of the personal data we hold about you
Right to Rectification — request correction of inaccurate or incomplete information
Right to Erasure — request deletion of your personal data (subject to legal retention obligations)
Right to Restriction — request that we limit how we use your data in certain circumstances
Right to Data Portability — request your data in a structured, machine-readable format
Right to Object — object to processing based on legitimate interests, including direct marketing
Right to Withdraw Consent — withdraw consent at any time for activities based on consent, without affecting prior processing

To exercise any of these rights, please contact us at support@avyuktamobile.com. We will respond within 30 days. We may need to verify your identity before processing your request.

9. Marketing Communications

We will only send you promotional emails, SMS messages, or newsletters if you have explicitly opted in to receive them. You may unsubscribe at any time by:

Clicking the "Unsubscribe" link in any marketing email
Sending an opt-out request to support@avyuktamobile.com
Updating your communication preferences in your account settings

Please allow up to 7 business days for your opt-out to take effect. Please note that even after unsubscribing from marketing, we will continue to send you essential transactional communications related to your orders.

10. Third-Party Links

Our website may contain links to third-party websites, applications, or services. These sites operate independently of Avyukta Mobile and are governed by their own privacy policies. We are not responsible for the content, privacy practices, or data handling of any third-party site.

We recommend reviewing the privacy policy of any third-party website before providing them with your personal information.

11. Children's Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or store personal information from anyone under the age of 18. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at support@avyuktamobile.com.

Upon verification, we will promptly delete any personal data collected from a minor.

12. Cross-Border Data Transfers

Your personal information is primarily stored and processed within India. If we transfer your data to service providers or partners located outside India, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to protect your information in accordance with applicable Indian data protection law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, or applicable laws. When we make material changes, we will:

Post the updated policy on this page with a revised effective date
Send a notification to the email address on your account (for significant changes)
Display a prominent notice on our website for a reasonable period

Your continued use of our website or services after a change is posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Avyukta Mobile Head Office: Shop No. 171, First Floor, Orchid City Centre Mall, Bellasis Road, Mumbai Central (East), Mumbai, Maharashtra – 400008, India Phone: +91 9153565758 Email: support@avyuktamobile.com Website: www.avyuktamobile.com GSTIN: 27ARMPG8496P1ZN

Thank you for trusting Avyukta Mobile with your information.