Return, Replacement & Refund Policy – Avyukta Mobile

Effective Date: 10 April 2026

1. Policy Overview
Avyukta Mobile is committed to delivering quality products and a smooth customer experience.

This policy is governed by applicable Indian laws, including the Consumer Protection Act, 2019.
All requests are subject to verification and approval.

2. Eligible Cases
Replacement or refund may be approved in the following cases:

Product received is damaged during shipping

Manufacturing defect

Incorrect product delivered

Missing accessories or components

3. Non-Eligible Cases
Requests may be rejected if:

Product is used, damaged due to misuse, or physically altered

Product is returned without original packaging, accessories, or invoice

Request is made after the allowed timeline

No valid proof of issue is provided

4. Unboxing Video (Strongly Recommended)
Customers are advised to record an unboxing video showing:

Sealed package

Shipping label

Complete unboxing

This helps in faster and smoother resolution.
Claims without proper proof may be rejected in case of dispute.

5. Reporting Timeline

Damaged / missing items → report within 48 hours of delivery

Replacement / refund requests → within 7 days of delivery

6. Verification & Quality Check
All returned products undergo inspection.

Refund or replacement will be approved only after successful verification

If the returned product does not match the original condition, the request may be rejected

7. Resolution Options
After approval, customers may receive:

Replacement (preferred)
OR

Refund (if replacement is not available)

Final decision depends on product condition, verification, and stock availability

8. Reverse Pickup Process

Pickup will be arranged within 48–72 hours after approval

Product must be returned with:

Original packaging

All accessories and components

Incomplete returns may be rejected

9. Replacement Timeline
Replacement orders are shipped within 5–7 working days after successful inspection

10. Refund Policy
Refunds are processed in the following cases:

Replacement not available

Approved defective/damaged cases

Order cancelled before dispatch (prepaid orders)

Refund timeline:

Initiated within 5–7 working days after approval

Bank/payment provider may take additional time

Refund method:

Prepaid orders → original payment method

COD orders → UPI or bank transfer

11. One-Time Resolution
Each order is eligible for one resolution only (replacement OR refund)

12. Failed Pickup / Customer Responsibility
If the customer:

Fails to hand over the product

Provides incorrect return details

The request may be cancelled

13. Fraud & Misuse Protection
We reserve the right to:

Reject suspicious or fraudulent claims

Block customers for repeated misuse

Take necessary legal action if required

14. Non-Returnable Items (If Applicable)
Certain products may not be eligible for return/replacement due to hygiene, usage, or product category.
Such items will be clearly mentioned on the product page.

15. Legal Compliance & Jurisdiction
This policy is governed by Indian laws, including the Consumer Protection Act, 2019.

All disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

16. Customer Support
Email: support@avyuktamobile.com
Phone: +91 9153565758

17. Policy Updates
Avyukta Mobile reserves the right to update this policy at any time without prior notice